Journey Psychology FAQ

At Journey Psychology, we offer a comprehensive range of therapy services tailored to meet the unique needs of our clients. Our practice provides individual therapy, which focuses on personalized support to address emotional, psychological, or behavioural needs. This collaborative process between therapist and client allows individuals to explore their thoughts, feelings, and experiences in a safe environment, fostering personal growth and healing. For children and adolescents, we offer specialized therapy that considers their unique developmental stage, social environment, and individual experiences. Our child and adolescent therapy utilizes age-appropriate interventions, such as therapeutic play and creative expression, to engage clients in the therapeutic process effectively.

We also provide family therapy, which focuses on improving communication and resolving conflicts within the family unit. This therapy aims to foster a supportive and nurturing environment where all family members can express their needs and concerns, promoting healing and growth for the family as a whole. Additionally, we offer couples therapy, which focuses on improving communication and resolving conflicts within a relationship. Our therapists create a safe space for couples to express their feelings, understand each other’s perspectives, and work towards building a stronger bond. Overall, our therapy services are designed to support individuals, couples, families, and children/adolescents on their journey towards better mental health and well-being.

At Journey Psychology, we specialize in providing comprehensive care for a wide range of mental health issues and conditions. Our therapists have extensive experience and expertise in effectively treating anxiety, depression, trauma, relationship issues, grief, and stress management. We understand the complexities of these conditions and work closely with our clients to develop personalized treatment plans that address their specific needs and goals.

In addition to these common mental health issues, we also offer specialized support for first responders, including police officers (RCMP and EPS), veterans, firefighters, and emergency medical personnel. These individuals often face unique challenges and stressors in their roles, and our therapists are dedicated to understanding and addressing these challenges. We provide tailored treatment approaches that are sensitive to the needs of first responders, helping them manage the mental health impacts of their work and improve their overall well-being.

Scheduling an appointment at Journey Psychology is easy. You can either call our office 780-423-5316 or send us an email at

he***@jo***************.ca











and our client care team will assist you in booking a session. Alternatively, you can create an account on our portal and schedule your appointment online. This convenient option allows you to book your session at a time that works best for you, without the need to make a phone call. Whether you prefer to schedule over the phone or online, we are here to help you begin your journey towards improved mental health and well-being.

At Journey Psychology, our fees are set at $220 per 60-minute session, in line with the fee schedule set by the Psychologists Association of Alberta (PAA). We strive to make our services accessible and offer direct billing to insurance companies for eligible clients. We accept several insurance plans, including Blue Cross and Greenshield. If direct billing is not possible, we provide detailed receipts that you can submit to your insurance provider for reimbursement. Your mental health and well-being are our top priorities, and we aim to make the financial aspect of therapy as seamless as possible.

Yes, at Journey Psychology, we offer teletherapy or online sessions for your convenience and comfort. These virtual therapy sessions can be conducted either by telephone or video conferencing, allowing you to access our services from the comfort of your own home or wherever you feel most comfortable. We understand that flexibility is important, and our virtual sessions provide the same level of care and support as in-person sessions.

At Journey Psychology, our therapy sessions typically last 60 minutes, providing ample time for meaningful discussion and exploration. The frequency of sessions depends on each client’s individual needs and preferences, ranging from once a week to bi-weekly or monthly sessions. We work closely with our clients to establish a schedule that best supports their mental health and well-being.

During your first session at Journey Psychology, you can expect a welcoming and supportive environment. Your therapist will begin by gathering information about your concerns, including any symptoms you may be experiencing and your personal goals for therapy. This initial discussion helps your therapist gain a better understanding of your unique needs and allows them to tailor a treatment plan specifically for you. Your therapist will also explain the therapy process and answer any questions you may have, ensuring that you feel comfortable and informed throughout your therapy journey.

Our therapists at Journey Psychology are highly experienced and dedicated professionals in the field of mental health. Each therapist is a licensed professional with years of experience, ensuring that you receive the highest quality care. They have expertise in various therapeutic modalities, allowing them to tailor their approach to meet your specific needs. You can trust that you are in capable hands and that your therapist has the knowledge and skills necessary to support you on your journey towards healing and personal growth.

At Journey Psychology, we utilize a variety of evidence-based therapies and therapeutic techniques to best support our clients’ needs. Our approach is tailored to each individual and may include therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Mindfulness-based approaches, Eye Movement Desensitization and Reprocessing (EMDR), narrative therapy, Acceptance and Commitment Therapy (ACT), and Emotionally Focused Therapy (EFT). These therapies are proven effective in treating a wide range of mental health concerns and are chosen based on their suitability for each client’s unique situation.

Confidentiality is paramount in the therapy process at Journey Psychology. We adhere to strict confidentiality guidelines, ensuring that all information shared within sessions remains confidential. Exceptions to this confidentiality occur only in situations where there is a risk of harm to the client or others. In such cases, information may be disclosed to appropriate authorities to ensure the safety and well-being of all individuals involved.

If you need to cancel or reschedule your appointment, we kindly ask for a minimum of 48 hours’ notice. This allows us to offer your appointment slot to another client who may be on our waiting list. We understand that unforeseen circumstances may arise, and we strive to be as flexible as possible. However, cancellations with less than 48 hours’ notice will be subject to a cancellation fee. Please contact our office as soon as possible if you need to reschedule or cancel your appointment.

The duration of therapy varies depending on individual needs and the complexity of the concerns being addressed. Your therapist will work closely with you to create a personalized treatment plan that outlines the expected duration of therapy. Some individuals may benefit from short-term therapy, which can last a few sessions to address specific issues or provide immediate support. Others may require longer-term therapy to address more complex issues or achieve deeper, lasting change. Your therapist will regularly assess your progress and adjust the treatment plan as needed to ensure you are receiving the most effective care.

Yes, we offer a sliding scale fee for clients facing financial constraints. This means that we adjust our fees based on your ability to pay, making therapy more accessible to those who may be experiencing financial difficulties. If you are interested in exploring this option, please discuss it with our administrative team during scheduling. We are committed to ensuring that everyone who needs support can access our services, regardless of their financial situation.

Journey Psychology provides therapy services for individuals across all walks of life, including children, adolescents, adults, and seniors. We understand that different age groups have unique needs and experiences, and our therapists are trained to address these differences effectively. Whether you’re a parent seeking support for your child, a teenager navigating the challenges of adolescence, or an adult or senior facing life transitions, we are here to help.